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Privacy Policy

Privacy Policy

Last updated: January 2024

Introduction

TSmart Survey is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our solar and EV assessment platform.

Information We Collect

Personal Information

  • Name and contact information
  • Email address and phone number
  • Property address and location data
  • Account credentials

Technical Information

  • Device information and browser type
  • IP address and location data
  • Usage patterns and preferences
  • Cookies and similar technologies

How We Use Your Information

  • Provide and maintain our assessment services
  • Generate personalized solar and EV reports
  • Communicate with you about your projects
  • Improve our platform and user experience
  • Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

  • With your explicit consent
  • With trusted service providers who assist our operations
  • When required by law or legal process
  • To protect our rights and safety

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Delete your account and data
  • Restrict processing of your information
  • Data portability
  • Object to processing

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@tsmartsurvey.com

Address: Dubai Internet City, Building 3, Office 201, Dubai, UAE